Customer care
Get in touch
Questions about an order, sizing or one of our Christmas designs? Send us a note and we'll get back to you as soon as we can.
Send us a message
Fill in your name and email and tell us how we can help. If it's about an order, please include your order number.
Made to order, just for you
Every hoodie, tee, mug, beanie and dad hat is printed or embroidered to order by our print-on-demand partners once you check out — so each piece is made fresh for you.
Orders & tracking
When your order ships you'll get a confirmation email with tracking, if the shipping method supports it. Delivery options and estimated times are shown at checkout.
Changes, returns & damages
Need to change or cancel? Message us as soon as possible — we can often help before your order ships. If something arrives damaged, defective or wrong, contact us right away.
Good to know
Frequently asked questions
When will my order ship?
All of our pieces are made to order through print-on-demand, so production starts once you place your order. Orders are processed as soon as possible, and the available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships, and you'll receive a confirmation email with tracking when it does (if the shipping method supports it).
Where do you ship?
We currently ship to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, India, Ireland, Italy, the Netherlands, New Zealand, Singapore, Spain, Sweden, the United Arab Emirates, the United Kingdom and the United States. International orders may be subject to customs duties, import taxes and fees; any charges collected at checkout are shown before you complete your purchase.
How much does shipping cost?
Shipping is calculated at checkout based on your destination, order weight and the shipping method you choose. Free standard shipping may be available on selected orders, as displayed at checkout.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit we're unable to modify it. Please also double-check your shipping address at checkout and let us know right away if it needs correcting.
What if my item is damaged, defective or wrong — can I return it?
Please inspect your order when it arrives and contact us immediately if anything is defective, damaged or not what you ordered. Return eligibility depends on the items in your order, so please contact us before sending anything back. Approved refunds go to your original payment method. See our refund policy for full details.
Keep exploring
Browse the latest drops, read the fine print, or get to know the people behind Synapse Fashion.